Director of Account Strategy

Leads the Account Management function at Victorious, responsible for retention, growth, and customer health.

• •Leads the Account Management function at Victorious, responsible for retention, growth, and customer health.
• •Key Responsibilities Define the vision, structure, and standards for the Account Management function.
• •Lead and develop a high-performing team of Account Managers.
• •Establish and refine scalable, repeatable processes that improve consistency and effectiveness.
• •Oversee customer health across the full Account Management portfolio.
• •Serve as the senior escalation point for complex, high-impact, or at-risk customer situations.
• •Requirements Self-motivated with an inner drive to produce the best results.
• •Gives a sh*t about your work and always looks to become a better version of yourself.
• •Demonstrates radical integrity and takes responsibilities seriously.
• •Believes in the inherent value of work and your role in helping a team succeed.