Technical Account Manager

Technical Account Manager enhances service quality and acts as a technical liaison between clients and the organization.

• •The Technical Account Manager (TAM) enhances service quality and helps clients leverage healthcare solutions.
• •They act as a technical liaison between clients and the organization.
• •Key Responsibilities Understanding client's business and technical requirements Proactively identifying and driving improvements Conducting periodic meetings with the Customer Success Manager Providing answers to customer inquiries Acting as a direct point of escalation for high impact cases Requirements Proven work experience in a TAM, Project Manager or similar role Experience dealing with large customers and complex support issues Strong customer orientation and service skills Solid technical background with hands-on experience in digital technologies In-depth knowledge of the healthcare industry