Integrations & Implementations Specialist

Help global customers implement and customize Cognism products.

• •As an Integrations & Implementations Specialist, you’ll help global customers hit the ground running with our products.
• •Key Responsibilities Be a customer advocate and drive amazing customer service to our external customers Meeting with client's post-sales to understand their requirements, scope the implementation process and define project plans and timelines required to customize and integrate Cognism products Manage the implementation process from discovery to sign-off, including managing timelines and milestones Communicating with clients throughout the implementation process to obtain feedback on specific use cases and relay to Product Team and ensure that the product meets the customers needs Customizing Cognism products based on clients’ individual needs and specifications Requirements A strong understanding of cultural and communication nuances when working with international clients Exceptional attention to detail, ensuring nothing falls through the cracks A collaborative, adaptable approach to working across diverse cross-functional teams A solid understanding of CRMs and their value in business operations Empathy in communication, tailoring your style to suit different cultural and technical backgrounds