Head of Technical Account Management
ScaleOpsKubernetes Optimization company
United StatesDirector
Lightspeed Venture Partners
NFX
Glilot Capital Partners
Picture Capital
Venture Highway
Sales & Account Management
About the role
TL;DR
Lead global Technical Account Management strategy and team for autonomous cloud and AI infrastructure.
- •ScaleOps is redefining autonomous cloud and AI infrastructure.
- •We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources.
- •The results: maximized performance and a reduction of cloud costs by up to 80%.
- •As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments.
- •Key Responsibilities Own the global Technical Account Management strategy, driving technical success and long-term customer outcomes.
- •Build, lead, and scale a global team of Technical Account Managers.
- •Ensure customers achieve measurable, ongoing value from the ScaleOps platform.
- •Develop deep, trust-based relationships with technical and operational stakeholders within customer organizations.
- •Act as a strategic technical advisor, helping customers align ScaleOps with their evolving infrastructure and business goals.
- •Requirements Proven experience leading or scaling Technical Account Management or post-sale technical customer success teams in B2B SaaS.
- •Strong working knowledge of Kubernetes and cloud-native/container platforms.
- •Experience supporting enterprise customers running production, mission-critical environments.
- •A strong customer-first mindset, with demonstrated success driving adoption, optimization, and long-term value.
- •Excellent leadership, communication, and stakeholder management skills.
Required skills
KubernetesCustomer SuccessAWSGoogle CloudAzureDockerCI/CD
Domain expertise
developer-toolsai
Tech stack
KubernetesAWSGoogle CloudAzureDockerCI/CD