Client Success Manager (Core)

Manages a high-volume portfolio of mid-market and core clients, driving retention and expansion.

• •Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster.
• •The Client Success Manager (CSM), Core Accounts, manages a high-volume portfolio of mid-market and core clients at Array, driving retention and expansion.
• •Key Responsibilities Manage a high-volume portfolio of core accounts, prioritizing effectively to drive retention, satisfaction, and revenue growth.
• •Own the full client lifecycle, including onboarding, deployment, launch, ongoing optimization, renewal, and expansion.
• •Identify and act on growth opportunities, including upsell and cross-sell motions across Array’s product suite.
• •Resolve or anticipate client issues with a proactive, solutions-oriented approach.
• •Provide structured client feedback to inform product improvements and roadmap prioritization.
• •Requirements 3+ years of experience in B2B client success, account management, or related roles, managing a portfolio of accounts with responsibility for retention and growth.
• •Experience owning a book of business in the range of ~$3M–$8M ARR, preferably in a high-volume environment.
• •Strong relationship management skills with the ability to build trust across a range of stakeholders.