Sr. Technical Account Manager

Drives product adoption and customer success for industrial cybersecurity solutions.

• •The Senior Technical Account Manager acts as a customer-facing technical advisor, driving product adoption, solving technical challenges, and ensuring successful deployments of the Dragos Platform for industrial customers.
• •Key Responsibilities Serve as a Dragos Platform power user to help customers succeed with ICS security technology.
• •Build and maintain strong relationships with key customer stakeholders.
• •Drive product adoption and successful deployments.
• •Provide custom content and product recommendations.
• •Gather customer feedback to inform product improvements.
• •Requirements Demonstrated experience working with customers in a technical advisory or account management capacity.
• •Familiarity with ICS/OT cybersecurity concepts and tools.
• •Strong relationship-building and stakeholder management skills.
• •Ability to support product adoption and deployment activities.