Operations Manager - Patient Relations

Lead patient relations team to improve patient engagement and retention.

• •Lead a team of Patient Relations Liaisons to drive patient engagement, membership retention, and growth across the Medical Group and IPA networks, partnering cross-functionally to improve patient experience and operational outcomes.
• •Key Responsibilities Coach and develop patient relations team focused on outreach and retention.
• •Monitor performance metrics and provide feedback for improvement.
• •Oversee escalated patient concerns and ensure timely resolution.
• •Drive retention and membership growth initiatives with clinical and marketing partners.
• •Requirements High school diploma required; Associate's/Bachelor's preferred. 3-5 years healthcare operations or patient relations experience.
• •Supervisory/leadership experience and strong communication skills.
• •Proficiency with Microsoft Office and knowledge of HIPAA compliance.