Senior Manager, Product Strategy & Innovation

Lead customer experience and drive product improvements.

• •Join HelloFresh as a Senior Manager, Product Strategy & Innovation to lead customer experience and drive product improvements.
• •Key Responsibilities Monitor and analyze customer metrics to identify trends and friction points.
• •Drive hypothesis-based research to improve customer experience.
• •Lead customer advocacy across the organization to invest in customer-facing improvements.
• •Build and maintain a roadmap of customer improvement initiatives.
• •Bridge operational and financial results to align teams behind a unified customer vision.
• •Requirements 6+ years of professional experience in Strategy, Management Consulting, Finance, or Marketing Analytics. 4-year degree in Business, Engineering, Statistics, or a related field; an MBA is a plus.
• •A proven track record of using data to drive improvements or product roadmaps.
• •Advanced proficiency in data visualization and a strong comfort level with using large data sets to extract insights.
• •Experience with NPS and Voice of the Customer (VoC) metrics.