Renewals Manager, Commercial

Manages renewal lifecycle for high-volume commercial accounts, balancing negotiation and process management.

• •Culture Amp is looking for a Renewals Manager to own the end-to-end renewal lifecycle for a high-volume book of Scaled Commercial accounts.
• •This role balances negotiation with structured process management to drive customer retention.
• •Key Responsibilities Manage a high-volume pipeline, initiating outreach 4 months prior to contract end dates.
• •Lead communications with senior stakeholders to resolve complex concerns and influence renewal outcomes.
• •Partner with Customer Success and Account Managers to mitigate churn risks and hand off expansion opportunities.
• •Maintain 100% accuracy in Salesforce for forecasting and documentation.
• •Requirements 1-2 years of experience in customer-facing or revenue-adjacent roles, ideally in B2B SaaS.
• •Experience working in a CRM, preferably Salesforce.
• •Strong organizational skills and a data-aware mindset for navigating reports and dashboards.