Consumer Money Team Leader

Lead a Tier 2 Money Advanced Care team, focusing on complex banking and dispute resolution.

• •Gusto is seeking a Money Services Manager to lead their Tier 2 team, responsible for complex customer interactions related to banking, disputes, and money movement.
• •The ideal candidate will have deep expertise in these areas and a commitment to continuous improvement and AI-driven innovation.
• •Key Responsibilities Lead a Tier 2 Money Advanced Care team of 10–12, delivering high-quality support.
• •Oversee complex case resolution across disputes, cash account applications, and banking error investigations.
• •Drive operational excellence by leading initiatives and using data to improve workflows and team performance.
• •Build a culture of continuous development and improvement through coaching and feedback.
• •Champion adoption of AI and automation to evolve how work gets done.
• •Requirements Deep expertise in banking, disputes, and money movement operations.
• •Strong experience resolving high-stakes customer and partner issues in regulated financial environments.
• •Proven success coaching and developing people, building thoughtful growth plans, and creating high-performing teams.