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Regional Collections Manager - Senior Manager - Lending Collections

PaytmPayments company
Ahmedabad, IndiaManager
Operations & Strategy

About the role

Manage collections operations for a specified region in lending.

  • Lead collections operations for a specified region in lending, manage teams and agencies to achieve collection targets and control case flow.
  • Key Responsibilities Achieve area collection targets and manage non-starters.
  • Control case flow and ensure documented feedback.
  • Manage field operations and bucket/segment-wise coverage.
  • Drive productivity and performance of collection officers and agencies.
  • Support officers on legal/police issues and oversee background checks and training.
  • Requirements 8+ years of relevant collections experience.
  • Strong people management and leadership skills.
  • Excellent communication and negotiation skills.
  • Experience in monitoring performance and setting productivity parameters.
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