Senior Director, Customer Success

Lead global customer success strategy and execution for Corporates and Consulting business.

• •We're looking for a Senior Director, Customer Success to own the strategy and execution of our global customer success organization within our Corporates and Consulting business.
• •This is a senior leadership role at the center of how AlphaSense retains, expands, and deepens relationships with our most strategic customers.
• •Key Responsibilities Define and drive the overarching strategy for the global customer success organization.
• •Build, develop, and inspire a team of high performing reps and CS managers.
• •Develop and execute strategies that deepen product adoption and accelerate time-to-value.
• •Take full ownership of the digital success program, including managing day-to-day operations.
• •Act as a senior voice for the customer across the organization.
• •Requirements 10+ years in client-facing SaaS roles and 4+ years leading managers or multi-tiered teams.
• •Proven track record of owning adoption outcomes at scale.
• •Experienced leader who has owned and delivered against renewal/retention targets.