Senior Staff Customer Operations Program Manager
CrusoeAI Infrastructure company
Sunnyvale, United States$175,000 - $245,000Lead
Valor Equity Partners
Founders Fund
Bain Capital Ventures
Fidelity Investments
G2 Venture Partners
Mubadala Capital
Operations & Strategy
About the role
TL;DR
Drive customer operations programs and AI tooling delivery for an AI infrastructure company.
- •Crusoe is seeking a Senior Staff Customer Operations Program Manager to transform complex, high-priority initiatives into successful programs within their Customer Experience organization.
- •This role will hold accountability for critical timelines and partner with leadership to drive execution, with an AI-native mandate.
- •Key Responsibilities Run the CX operating rhythm and change management, including OKR programs and meeting cadences.
- •Support leadership with decision-ready work, including QBR materials and cross-functional special projects.
- •Drive operational programs to resolution, establishing oversight for customer programs and surfacing risks.
- •Own delivery of AI tooling built within CX, managing timelines for triage agents and support automation.
- •Run launch readiness across CX, coordinating enablement, customer communications, and go/no-go calls.
- •Requirements 8+ years in technical program management, strategy and operations, or chief-of-staff roles at a high-growth technology company.
- •Experience with GPU, cloud-infrastructure, inference, model lifecycle, or other technical, API-first products and their customers.
- •A systems-thinker's love of the 0-to-1 phase, designing durable, scalable operational frameworks from the ground up.
- •An AI-native delivery approach, with hands-on experience prototyping with LLMs and modern AI tools.
- •Fluency across tools like Salesforce, Sigma, Claude Code, and Workato.
Required skills
LLMsSalesforceProgram ManagementJiraOKRs
Nice-to-have skills
Python
Domain expertise
aideeptech
Benefits & perks
Restricted Stock Units, Health insurance package options, Employer contributions to HSA accounts, Paid Parental Leave, Paid life insurance, short-term and long-term disability, Teladoc, 401(k) with a 100% match up to 4% of salary, Generous paid time off and holiday schedule, Cell phone reimbursement, Tuition reimbursement, Subscription to the Calm app, MetLife Legal, Company paid commuter benefit
Tech stack
SalesforceJiraLLMsPython