Customer Support Advocate (Portuguese Speaking)
TaskRabbitOn-demand Home company
Poland82,800 PLNMid
First Round Capital
Collaborative Fund
Facebook
Shasta Ventures
Baseline Ventures
Floodgate Fund
Operations & Strategy
About the role
TL;DR
Provide exceptional customer support in English and Portuguese.
- •As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner.
- •Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone.
- •Key Responsibilities Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
- •Understand customer needs and preferences through direct interactions and feedback.
- •Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
- •Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.
- •Handle email, chat, messaging, and phone interactions with empathy and efficiency.
- •Requirements Minimum of 1 year of experience in a customer service role.
- •Fluency in English and Portuguese is required.
- •Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
- •Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
- •Empathetic communication skills, with the ability to connect with customers on a personal level.
Benefits & perks
Health insurance, 401k match, Flexible time off, Company-wide closure weeks, Product stipends, Wellness stipends, Productivity stipends, Education stipends, IKEA discounts, Reproductive health support