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About the Role

The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time.

Key Responsibilities

Leads the post-sale customer lifecycle across all customer segments.
Ensures customers realize measurable value, adopt solutions effectively, and renew and expand over time.
Builds and scales a high-performing Customer Success organization.
Defines how Customer Success operates, establishing engagement models, operating cadence, and cross-functional alignment.
Partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing.

Requirements

Strong leadership skills.
Proven experience in Customer Success.
Excellent communication and relationship-building skills.
Ability to work in a fast-paced, dynamic environment.
Strategic thinking and problem-solving abilities.

Director, Customer Success

About the role

Required skills

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