About the role
Ensure clients have a successful experience with BlackCloak's cybersecurity services.
- •As a Client Success Manager, you will be responsible for communicating directly with clients and ensuring a flawless experience with BlackCloak.
- •Key Responsibilities Participate in client onboarding sessions.
- •Conduct periodic outreach to existing clients to ensure they are utilizing the BlackCloak platform to its fullest extent.
- •Serve as a dedicated case manager for confirmed identity theft incidents.
- •Requirements 2-3+ years of experience in a Customer Success or IT help desk role.
- •Experience working with executive level clients is a plus.
- •CompTIA Security+ or similar security experience is a plus.
Match insights
Level:Mid