Regional Manager, Customer Success

Lead and manage the APAC Customer Success team.

• •Lead APAC Customer Success, managing 5–10 CSMs and key accounts to drive retention, expansion, and advocacy for Elliptic's blockchain analytics platform.
• •Key Responsibilities Manage and grow key accounts, securing renewals and ARR expansion.
• •Manage, mentor, and develop a distributed CSM team across APAC.
• •Define and execute regional CS strategy aligned to global vision.
• •Build scalable onboarding, health scoring, and success planning frameworks.
• •Collaborate with Sales, Product, and Marketing to improve customer outcomes.
• •Requirements 7+ years in Customer Success/Account Management with 3+ years people management.
• •Proven B2B SaaS retention, expansion, and satisfaction track record.
• •Fluent in Mandarin and comfortable across APAC market dynamics.
• •Operational excellence with data-driven decision making and metrics tracking.