Key Account Manager - Abidjan

Strategic Key Account Manager to grow relationships with Capi’s top corporate clients.

• •We are seeking a strategic and customer-obsessed Key Account Manager to own and grow relationships with Capi’s most important corporate clients.
• •Key Responsibilities Build and maintain trusted relationships with Capi’s most strategic clients, ensuring their long-term success.
• •Identify opportunities within accounts to increase transaction volume and expand product adoption.
• •Develop account plans focused on retention, upselling, and customer advocacy.
• •Track account performance, monitor satisfaction, and ensure Capi’s value proposition remains strong and differentiated.
• •Proactively engage with onboarded, inactive, and at-risk clients to maintain loyalty and drive reactivation.
• •Requirements Minimum of 3–5 years in Key Account Management, Business Development, or Sales roles within high-performing environments, ideally in fintech, banking, international payments, or B2B SaaS.
• •Proven track record in managing senior-level client relationships and driving revenue growth.
• •Experience working in or with emerging markets.
• •Strong relationship-building, negotiation, and communication skills.