Customer Success Specialist - Enterprise

Deliver first class customer service and support for enterprise clients.

• •A Enterprise Customer Success Specialist at the Equals Group is a proactive and solution orientated individual, and someone that strives to deliver first class customer service.
• •Key Responsibilities Develop and maintain strong relationships with customers, acting as a point of contact for service-related needs.
• •Gain a deep understanding of customer business goals and how Equals solutions can support them.
• •Advocate for customers by providing feedback to internal teams, including Product, Sales, and Operations, to enhance the customer experience.
• •Identify potential opportunities for cross-selling or upselling additional products and services.
• •Identify and address customer pain points, working proactively to improve their experience and reduce churn.
• •Requirements Excellent Communication skills, socially confident and engaging with internal and external stakeholders Attention to detail A passion for helping customers succeed, with a proactive approach to identifying and addressing customer needs.
• •Business acumen and commercial awareness Knowledge and practical experience of MS Office (Word, Excel and Outlook)