Mass Account Manager
WoltFood Delivery company
Frankfurt, GermanyMid
ICONIQ Capital
Highland Europe
83North
EQT Ventures
Tiger Global
DST Global
Sales & Account Management
About the role
TL;DR
Manage a large portfolio of restaurant partners to improve performance and reduce churn.
- •Wolt is seeking a Mass Account Manager to manage a large portfolio of restaurant partners, focusing on improving their operational performance, reducing churn, and scaling the use of commercial tools.
- •This role is ideal for analytical individuals who enjoy solving challenges at scale and developing processes for sustainable growth.
- •Key Responsibilities Monitor key performance indicators (availability, activity rate, rejection rate) for partner portfolio.
- •Lead initiatives to reduce churn and increase partner value.
- •Conceptualize and execute campaigns to boost usage of Ads, Deals, and Promotions.
- •Develop automation tools, email templates, or dashboards for internal teams.
- •Share best practices and mentor Associates.
- •Requirements 3+ years of experience in Account Management, Partner Operations, or similar growth roles.
- •Fluent German and English language skills.
- •Strong analytical skills and a process optimization mindset.
- •Experience managing performance metrics and implementing large-scale initiatives.
- •Excellent communication and stakeholder management skills.
Required skills
Account ManagementBusiness OperationsExcelPowerPoint
Nice-to-have skills
LookerTableauPower BI
Domain expertise
foodlogistics
Benefits & perks
Discount on Wolt orders, Free drinks, coffee, and fruit at the office, Subsidy for Urban Sports Club membership, Flexible working hours, 30 days paid vacation
Tech stack
ExcelPowerPointGoogle AnalyticsGA4Looker StudioLookerTableauPower BI