Customer Success Manager
Crossing MindsRecommendation Engines company
San Francisco, United StatesMid
Index Ventures
Radical Ventures
Partech
Lerer Hippeau
Shopify
Sound Ventures
Sales & Account Management
About the role
TL;DR
Build trusted relationships and provide strategic guidance to enterprise SaaS customers in AI personalization.
- •Crossing Minds is seeking a Customer Success Manager to build trusted relationships with key contacts and executives at customer companies.
- •You will provide strategic guidance, onboard new customers, and act as a subject matter expert on the Crossing Minds product and personalization best practices.
- •Key Responsibilities Build deep, trusted relationships with key contacts and executives at customer companies.
- •Review ongoing customer campaigns and provide strategic guidance.
- •Onboard and deploy new customers by working closely with the engineering team.
- •Act as a trusted advisor and subject matter expert on the Crossing Minds product and personalization best practices.
- •Identify, sell, upsell, enable, and manage opportunities with customers.
- •Requirements At least 5 years of enterprise SAAS customer success experience.
- •A thoughtful and empathetic approach when dealing with customers and internal stakeholders.
- •An analytical mindset focused on uncovering opportunities for customers.
- •An understanding of the AI software landscape.
- •Ability to manage projects, roadmaps, and onboarding with engineers and product teams.
Required skills
Customer SuccessProject Management
Domain expertise
ai
Tech stack
Customer Success