Customer Success Manager

Ensure customer success and satisfaction across Southeast Asia.

• •Join our Customer Success Team to guide and grow relationships with customers across Southeast Asia.
• •You will ensure the success and satisfaction of our users throughout their journey with Filigran.
• •Key Responsibilities Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal Build strong, proactive relationships with customers across Southeast Asia Identify and support opportunities for upsell and cross-sell in partnership with Sales Coordinate with internal teams to resolve customer issues quickly and effectively Collaborate with Customer Support Engineers to ensure seamless communication and delivery Requirements 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech Based in Singapore with experience supporting regional customers in Southeast Asia Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available) Excellent communication skills and comfort working in English-first environments Comfortable in a remote, async-first culture