Enterprise Account Manager, Telehealth
EkoAI-powered Medical company
United StatesSenior
ARTIS Ventures
Highland Capital Partners
NTTVC
Questa Capital
DigiTx Partners
Double Point Ventures
Sales & Account Management
About the role
TL;DR
Drive customer success, retention, renewal, and expansion for Eko’s Telehealth customers.
- •The Enterprise Account Manager
- •Telehealth is responsible for driving customer success, retention, renewal, and expansion across a defined portfolio of Eko’s Telehealth customers.
- •Key Responsibilities Own renewal, retention, and expansion outcomes across a defined portfolio of strategic Telehealth accounts.
- •Build trusted relationships with executive, clinical, operational, technical, and procurement stakeholders within hospitals, health systems, and enterprise healthcare customers.
- •Develop a deep understanding of each customer’s goals, workflows, use cases, and definition of success.
- •Create and manage account plans that support adoption, utilization, customer satisfaction, renewal, and expansion.
- •Identify, scope, and drive expansion opportunities within existing health system logos, including new sites, service lines, use cases, licenses, devices, integrations, and product adoption.
- •Requirements Bachelor’s degree or equivalent practical experience. 5+ years of experience in customer success, account management, client services, sales, or commercial roles in healthcare SaaS, digital health, MedTech, medical device, or enterprise healthcare technology.
- •Experience managing hospital, health system, IDN, or enterprise healthcare customer relationships.
- •Demonstrated experience supporting renewals, customer retention, expansion, upsell, or account growth.
- •Comfort owning commercial conversations tied to renewal, revenue growth, scope expansion, and customer value, not just satisfaction.
Required skills
Account ManagementSalesB2B SalesBusiness DevelopmentNegotiation
Domain expertise
healthcare
Benefits & perks
Generous paid-time off, Stock incentive plans, Medical/Dental/Vision, Disability + Life Insurance, One Medical membership, Parental Leave, 401k Matching, Learning and Development stipend