Customer Success Enablement Manager

Enable Customer Success teams with skills, knowledge, and resources for exceptional customer outcomes.

• •As the Customer Success Enablement Manager, you will be a critical partner to our Customer Success organization, ensuring CSMs, Implementation Specialists, Contract Management and Professional Services teams have the skills, knowledge, and resources to deliver exceptional customer outcomes.
• •Reporting to the Head of Revenue Enablement, you will refine and execute programs that accelerate CSM and Professional Service onboarding, reinforce customer engagement excellence, and ensure CS leaders and their teams are consistently equipped to drive retention and growth.
• •Key Responsibilities Partner closely with CS Leaders to understand priorities and design enablement programs aligned to business outcomes.
• •Create and curate learning paths, playbooks, and frameworks tailored to CSM needs.
• •Own onboarding for Customer Success Managers, Implementation Specialists, and Professional Services teams.
• •Manage enablement systems (LMS, content hubs, call libraries) and explore AI-enabled tools for learning reinforcement.
• •Measure program effectiveness and link enablement to business outcomes like faster ramp and improved NRR.
• •Requirements Experience in developing and executing enablement programs for customer-facing teams.
• •Strong understanding of Customer Success principles and best practices.
• •Ability to collaborate effectively with cross-functional teams like Product Marketing and Revenue Operations.