Product Specialist Integration

Handle integration-related support and ensure feedback reaches the right teams.

• •The Product Specialist (Integration) role involves handling integration-related support, diagnosing technical issues, and ensuring feedback reaches the right teams.
• •Key Responsibilities Handle integration-related support requests (APIs, SDKs, plug-ins, cloud solutions) and reproduce issues through structured testing Identify recurring patterns and document them clearly before escalating to the right team Act as a connector between merchant-facing teams and Engineering and Product teams, translating real-world issues into actionable insights Maintain and improve documentation, knowledge base articles, and escalation processes Support the onboarding and technical rollout of early-stage products Requirements Strong hands-on experience with APIs and integration workflows Comfortable troubleshooting across software, hardware, and peripheral integrations Experience working with cross-functional tools such as CRM platforms, ticketing systems, or data dashboards Ability to stay organised and deliver quality work even when processes are still being defined or priorities shift A natural curiosity for how products work and a drive to see problems through to resolution