Customer Success Manager

Drive customer success and adoption for Atomicwork's service management platform.

• •Atomicwork is seeking an experienced Customer Success Manager to join their team and help build a modern service management platform.
• •This role focuses on driving adoption and value realization for Atomicwork customers, managing key client relationships, and ensuring customer success.
• •Key Responsibilities Manage a portfolio of mid-market and Enterprise clients, driving adoption and outcomes.
• •Collaborate with sales and implementation teams to support customers throughout their lifecycle.
• •Develop and track project plans, coordinating internal resources for flawless execution.
• •Communicate project status and needs to customers, identifying pain points and mapping processes.
• •Requirements 5+ years of experience in Management Consulting or Customer Success roles serving Enterprise clients.
• •Strong project management, communication, and relationship-building skills.
• •Ability to learn systems and business processes quickly, and manage multiple projects.
• •Expertise in dealing with change at senior business and IT levels.