Fraud Operations Specialist I

Perform fraud investigations to detect bad actors and improve user experience for legitimate customers.

• •As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers.
• •Key Responsibilities Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a decision, and providing valuable feedback for Extend’s risk models.
• •Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk.
• •Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse.
• •Requirements 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment Time management and efficiency: must be able to meet specified SLAs for claim reviews Bachelors’ degree or equivalent experience, preferably in a related field