Customer Support Senior Associate (Dutch or German Speaking)
Bloom & Wild GroupOnline Flower company
Amsterdam, NetherlandsSenior
General Catalyst
Index Ventures
Novator
Latitude Ventures
D4 Ventures
Burda Principal Investments
Operations & Strategy
About the role
TL;DR
Provide exceptional customer support and drive process improvements.
- •bloomon is seeking a Customer Support Senior Associate to join their Customer Delight Team.
- •This role involves providing exceptional customer service across multiple brands and markets, focusing on problem-solving and process improvement.
- •Key Responsibilities Manage customer inquiries via email, chat, and WhatsApp in Dutch or German and English.
- •Support customers via phone calls in English and German or Dutch.
- •Handle complex and escalated customer tickets with an expert and empathetic approach.
- •Coach and train agents, model care, initiative, and critical thinking.
- •Contribute to process improvement and implementation, and support team targets and OKRs.
- •Requirements Fluent Dutch or German language skills plus English. 3-5+ years of working experience in fast-paced environments.
- •A background in a customer service-oriented position.
- •Excellent verbal communication and writing skills in Dutch or German and English.
- •Solution-oriented, independent, organized, proactive, and resourceful.
Required skills
Gemini APISlack
Domain expertise
ecommerceretail
Tech stack
SlackGemini API