Support Engineer

Own the end-to-end technical support experience for Sardine's API-driven fraud prevention and AML compliance platform.

• •Sardine is seeking an experienced Support Engineer to own the technical and functional customer support experience end-to-end.
• •You will troubleshoot and resolve issues across an API-driven fraud prevention platform, working closely with engineering and customer success teams.
• •Key Responsibilities Act as the first point of contact for technical customer requests via email, chat, and phone.
• •Troubleshoot complex technical issues involving APIs, SDKs, and web-stack technologies.
• •Develop tools and documentation to improve team efficiency and client self-sufficiency.
• •Collaborate with internal engineering teams to prioritize product bugs and improvements.
• •Requirements 5+ years of experience in technical support, solutions engineering, or software engineering.
• •Strong proficiency in SQL and understanding of REST APIs and tools like Postman.
• •Experience supporting B2B SaaS products, ideally within fintech or compliance sectors.
• •Ability to work independently in a remote-first, high-pressure environment.