Application Support Engineer
Differential VenturesVenture Capital company
RemoteMid
Software Engineering
About the role
TL;DR
Troubleshoot production issues and provide solutions for client-reported problems.
- •Ocrolus is seeking an Application Support Engineer to troubleshoot production issues, provide solutions to client-reported problems, and support continuous improvement of their AI workflow and analytics platform for lenders.
- •Key Responsibilities Troubleshoot production issues affecting operations with urgency.
- •Provide solutions to client-reported issues for various projects.
- •Conduct root cause analysis (RCA) when needed.
- •Support continuous improvement by identifying recurring issues and proposing solutions.
- •Ensure SLA adherence for keeping applications running in a highly available environment.
- •Requirements 4+ years of hands-on experience in Software/Application support roles.
- •Hands-on skills with SQL Queries, Tables, Joins, etc.
- •Experience in debugging/supporting web applications using at least one popular web framework in Java/Python.
- •Experience with Version Control Systems like Git and GitHub.
- •Experience with Incident management and ticketing tools like JIRA.
Required skills
SQLPythonJavaGitJira
Nice-to-have skills
AWS
Domain expertise
fintech
Benefits & perks
flexible working hours, unlimited PTO, ESOPs
Tech stack
SQLPythonJavaGitJiraAWS