Enterprise Account Manager

Drive growth and retention for Deliverect’s largest and most strategic customers.

• •Drive growth and retention for Deliverect’s largest and most strategic customers in the US and Canada.
• •Key Responsibilities Drive net revenue retention (NRR) by proactively identifying expansion opportunities, reducing churn, and ensuring continued value realisation.
• •Serve as the primary point of contact for enterprise customers, building and maintaining strong relationships from the operational level to C-suite executives.
• •Consistently meet or exceed sales targets by identifying opportunities within existing accounts and strategically positioning Deliverect’s offerings.
• •Ensure customers are leveraging Deliverect’s full suite of features to optimise their digital ordering strategies.
• •Provide training, best practices, and recommendations to drive adoption.
• •Analyse customer usage data to identify trends, risks, and opportunities.
• •Use these insights to inform strategic conversations and improve customer engagement.
• •Requirements Fluency in English is required, with strong written and verbal communication skills being essential.
• •Spanish language skills would be considered a strong asset. 3+ years of experience in Account Management, Customer Success, or a related role within SaaS or restaurant technology.