Sales Operations Analyst

Drive business growth by administering and improving the Salesforce instance and supporting revenue-generating functions.

• •As a Sales Operations Analyst, you will administer and improve the Salesforce instance while supporting all revenue-generating functions to drive business growth.
• •Key Responsibilities Administer the Salesforce instance by handling incoming maintenance requests and managing minor enhancements.
• •Partner with Sales Operations leadership to streamline Salesforce architecture, reduce technical debt, and convert legacy processes into modern Salesforce Flows.
• •Perform complex analyses using BI tools and Excel to identify acquisition and retention trends.
• •Work with stakeholders across Sales, Product, and Finance to identify operational problems and own the end-to-end execution of solutions.
• •Rebuild and refine account scoring models to determine which inputs have the greatest impact on customer acquisition and retention.
• •Requirements 2-5 years of experience as a Salesforce Administrator or in a Sales Analyst role, preferably within a SaaS company.
• •Deep understanding of CRM architecture; a Salesforce certification is considered a major plus.
• •Proven track record of being the front line of support for sales reps, addressing their technical hurdles in real-time.
• •Confident in translating complex technical features into measurable business impact for leadership.