Customer Success Manager - Great Lakes

Manage and optimize client partnerships for PointClickCare solutions.

• •The Customer Success Manager is responsible for managing and providing world-class partnerships to clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.
• •Key Responsibilities Build, grow, and expand client relationships at all levels.
• •Leverage product and industry knowledge to clearly communicate the company vision and meet customer goals.
• •Develop and execute strategic account plans (Success Plans) to achieve successful and valuable outcomes.
• •Conduct business reviews (Success Reviews) with key contacts/decision makers.
• •Work cross functionally with internal teams to advocate on behalf of customers.
• •Requirements Experience in a Customer Success role managing a book of business in the healthcare SaaS space.
• •Strong customer orientation focused on delivering customer outcomes.
• •Excellent communication and presentation skills.
• •Good analytical and problem-solving skills.