Manager, Benefit Operations Testing & QA

Leads a team ensuring high-quality delivery of the SmithRx product.

• •The Manager, Benefit Operations Testing & QA leads a team of benefit configuration specialists, ensuring high-quality delivery of the SmithRx product.
• •Key Responsibilities Manage team members in the delivery of benefit configuration, testing, and documentation aspects of the plan build and maintenance responsibilities.
• •Manage employee performance through defined employee scorecards and performance metrics.
• •Provide ongoing feedback and coaching to ensure performance targets are met.
• •Work with clients, identifying and understanding benefit plan requirements.
• •Build and maintain pharmacy benefit plans for client groups.
• •Be accountable for ensuring review and resolution of inquiries from internal teams such as member support and customer success are completed timely to improve member experience.
• •Requirements 5+ years in a leadership role with direct reports required, preferably leading people working in a remote setting. 8+ years of working knowledge of pharmacy benefits, benefit configuration, healthcare benefits, and/or claims processing.
• •Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.
• •Bachelor's degree or equivalent work experience required.