Associate Technical Support Specialist

Provide exceptional customer support and resolve technical issues.

• •Assembled is seeking a technical generalist to join their expanding Support team.
• •This role is crucial for providing exceptional customer support and building a world-class support organization, acting as a trusted partner across the customer journey.
• •Key Responsibilities Create exceptional experiences for customers by taking ownership of interactions from initial contact through resolution.
• •Master Assembled's full product suite and become a go-to resource for customers and teammates.
• •Investigate and resolve technical issues by diving into logs, debugging integrations, and writing code fixes.
• •Turn individual customer tickets into company-changing improvements by prioritizing bugs and feature requests.
• •Requirements Strong technical generalist skills with a passion for customer work.
• •Ability to engage with customers through various channels and provide expert guidance.
• •Experience in deep technical troubleshooting and debugging across a software stack.
• •Willingness to contribute code fixes and document knowledge.