Technical Lead Manager

Lead a senior team building applied AI for customer service.

• •Lead a senior team building applied AI for customer service, including voice, email, chat, and SMS agents.
• •Stay hands-on in the code, set technical direction, and collaborate with Product, Ops, and CX.
• •Key Responsibilities Define AI technical strategy and roadmap for CX agents.
• •Write and review code, prototype new capabilities, and debug issues.
• •Partner with cross-functional teams to integrate AI agents.
• •Design reliable agent architectures for production scale.
• •Lead and grow a senior engineering team.
• •Requirements 7+ years of software engineering experience, with 2+ years in leadership.
• •Proven experience with LLM-powered conversational AI or agentic systems.
• •Strong systems design expertise and ability to deliver customer-facing products end-to-end.