About the role
Lead a customer service team to deliver excellent customer experiences.
- •As the Customer Service Team Lead at Freetrade, you will be the driving force behind a dedicated team based in our London and Budapest hubs.
- •You will own the day-to-day management of team workflows and capacity, creating a high-performing, customer-obsessed team environment.
- •Key Responsibilities Champion a customer-first mindset across the team.
- •Identify opportunities to improve service quality, speed and consistency.
- •Coach agents to deliver clear, empathetic and high-quality support.
- •Oversee and coordinate day-to-day customer service workflows.
- •Monitor team performance, customer demand and service levels.
- •Requirements A genuinely customer-obsessed mindset.
- •Experience leading teams in a customer-focused environment.
- •Strong judgement and ownership.
Tech stack
Customer ServiceTeam ManagementLeadershipCommunicationProblem SolvingAnalytical ThinkingCritical ThinkingStakeholder ManagementProject ManagementCustomer Onboarding