Senior Account Manager

Ensures customer satisfaction and retention for SmithRx Tier 1 clients.

• •The Senior Account Manager ensures the complete post-sale success and satisfaction of SmithRx Tier 1 customers.
• •Key Responsibilities Take responsibility and be accountable for ensuring customer satisfaction and retention of a complex portfolio of clients.
• •Build trusting relationships with client contacts from the frontlines to C-suite leadership.
• •Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary.
• •Identify product gaps by conducting business impact assessments and managing client expectations.
• •Act as a trusted mentor to new and existing Account Managers.
• •Requirements Requires 5+ years of direct account management or relationships management experience in the healthcare space.
• •A strong history of working strategically with diverse and complex clients.
• •Executive-level communication and interpersonal skills.
• •Experience in Client relationship management ensuring expectations and deliverables are documented and met.