Senior Customer Success Manager

Help Posh's top organizers scale their communities and businesses.

• •As a Senior Customer Success Manager, you'll help Posh's top organizers scale their communities and businesses.
• •You'll run a data-informed book of business, drive feature adoption and overall retention, while owning Customer Success projects that improve the team's performance and Posh's broader customer experience.
• •Key Responsibilities Manage a High-Value Book: Support 100-200 top organizers through high-touch communication to stay proactive, understand needs, and influence outcomes across your entire portfolio.
• •Drive Organizer Growth: Act as a strategic partner and business consultant, giving organizers the resources and guidance they need to scale their events and communities profitably.
• •Onboard & Activate Organizers: Build strong early relationships, drive product adoption, and guide new organizers from first event to first ticket sale.
• •Requirements 4+ years in a Customer Success role Direct experience managing a book of business High agency, high pace, and bias toward action; you operate with urgency and autonomy