Enterprise Customer Success Team Lead

Lead Enterprise Customer Success team in Germany.

• •Lead the Enterprise Customer Success team to drive adoption, retention, and expansion across strategic healthcare accounts in Germany.
• •Key Responsibilities Manage and develop Enterprise CSMs and processes for strategic account clusters.
• •Own net revenue retention and gross retention for large, complex accounts.
• •Navigate multi-stakeholder environments and run renewals, QBRs, and escalations.
• •Drive expansion readiness and forecast CS capacity and hiring needs.
• •Requirements 5+ years in Customer Success or Strategic Account Management in SaaS with people leadership.
• •Proven experience managing complex enterprise accounts, ideally in healthcare or regulated industries.
• •Strong commercial acumen and ability to navigate group structures.
• •Fluent German (C2) and proficient English; analytical and process-oriented mindset.