About the role
Drive Benchling's customer implementations and expansions.
- •Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base.
- •Key Responsibilities Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
- •Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
- •Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
- •Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
- •Requirements MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
- •At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development.
- •Software Implementation experience, preferably with a SaaS software company.
- •Strong communication skills.
- •You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
Match insights
Level:Mid