Senior Customer Success Engineer

Act as a trusted advisor for customers, driving success with Cribl solutions.

• •The Customer Success Engineer acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions.
• •Key Responsibilities Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• •Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
• •Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
• •Requirements Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
• •Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment.
• •Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle.