Investigative Specialist, Truework

Investigative Specialist, Truework role focuses on auditing and QA of verification reports.

• •Truework provides access to crucial employment, income information, and asset information needed for mortgage loans, apartment rentals, background checks, and more.
• •We are disrupting a $5B+ industry with a better product and intense customer focus.
• •Key Responsibilities Audit completed verification reports against Report QA rulesets, validating identity and entity matching, field completeness, internal consistency, and reasonableness of data.
• •Execute Outreach QA reviews on a randomized sample of manual-source verifications (email, fax, phone, third-party providers).
• •Document QA outcomes precisely (pass, soft fail, hard fail, warning), citing evidence and rule references.
• •Collaborate with Outreach and Transcription team leadership to resolve discrepancies and coach to standard work.
• •Requirements Experience with or interest in QA, operations auditing, or compliance within background screening, VOE/VOI lending, HR operations, or similar data-sensitive environments.
• •Detail orientation with structured note-taking and the ability to cite evidence for each QA finding.
• •Analytical judgment to distinguish between soft fails and hard fails, escalate appropriately, and recommend course corrections.
• •Understanding of FCRA-adjacent practices and secure data handling expectations.