Customer Success Manager - Scaled

Manage a large portfolio of customers to ensure their success with SafetyCulture.

• •As a Customer Success Manager, you will manage a portfolio of 100+ customers, ensuring their success with SafetyCulture.
• •Key Responsibilities Retention & Expansion: Ensure customers achieve their desired outcomes with SafetyCulture.
• •Driving Product Stickiness: Encourage deep adoption of SafetyCulture by ensuring customers leverage key product features.
• •Risk Mitigation: Proactively identify and address risks that could lead to churn.
• •Requirements 5+ years of professional experience, with at least 2-3 years in a Customer Success role.
• •Experience managing a large portfolio of customers at scale, using digital and automated success motions.
• •Strong analytical skills
• •ability to interpret customer data and take action.
• •Proficiency in Customer Success tools (e.g., Gainsight, Totango, ChurnZero or similar platforms).