Lead, Account Support

Manages a team to ensure customer success and satisfaction.

• •The Lead, Account Support is responsible for managing a team of individuals to ensure customer success and satisfaction.
• •This role involves setting team goals, driving internal client-specific documentation, and enabling effective account coverage.
• •Key Responsibilities Manage the achievement of key performance indicators for the analyst team Mentor, train and support the team of analysts supporting the customer success function Build trusting relationships with cross-functional leadership Maintain a comprehensive understanding of business challenges faced by customers Assist leadership with cross-functional project management to drive resolution for escalated client issues Requirements Bachelor's degree or equivalent work experience required 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required 2+ years of people management experience or evidence of informal leadership A positive, forward-thinking, can-do attitude An obsession with the customer experience and customer satisfaction