Senior Production Support Engineer
MarqetaPayments company
United States$86,500 - $127,200Senior
Greylock
Coatue
Goldman Sachs
ICONIQ Capital
Visa
Vitruvian Partners
Software Engineering
About the role
TL;DR
Resolve complex technical issues and support customers as a Senior Production Support Engineer.
- •As a Senior Production Support Engineer at Marqeta, you will be the first line of contact for customers, resolving complex technical issues and collaborating with Engineering teams on software updates.
- •You will become an expert in Marqeta's products and services, acting as a customer advocate.
- •Key Responsibilities Provide high-quality support to customers via tickets, emails, and other channels.
- •Diagnose, perform root cause analysis, and generate corrective action plans for issues.
- •Collaborate cross-functionally to resolve problems and provide customer updates.
- •Become a Marqeta product expert and mentor junior resources.
- •Requirements 8+ years of experience in technical support, production support, or IT support for B2B customers.
- •Strong understanding of API technologies and troubleshooting (e.g., cURL, HTTP response codes).
- •Expert SQL knowledge and relational database experience.
- •Experience with logging and monitoring tools such as Datadog.
- •Excellent written and verbal communication skills.
Required skills
SQLDatadogCustomer Service
Nice-to-have skills
SalesforceJira
Domain expertise
fintech
Benefits & perks
Health insurance, Flexible time off, Retirement savings program, Equity, Employee Stock Purchase Program, Family-forming benefits, Parental Leave, Therapy sessions, Financial coaching, Professional coaching, Legal advice, Monthly stipend, Annual development dollars
Tech stack
SQLDatadogSalesforceJira