Support Engineer

Provide exceptional support to developers building AI applications.

• •Modal is looking for a Support Engineer to be the voice of our customer experience.
• •As our user base grows rapidly, we need someone who can provide exceptional support to developers building the next generation of AI applications.
• •Key Responsibilities Respond to customer inquiries via email, chat, and support tickets in a timely and helpful manner Troubleshoot technical issues related to Modal's platform, Python environments, and deployment workflows Guide users through documentation, tutorials, and best practices for using Modal Requirements 3-5 years of customer support or technical support experience, preferably with developer-facing products Strong written communication skills with ability to explain technical concepts clearly and patiently Basic technical background with familiarity in Python, command line tools, and web technologies.