Account Services Specialist - German Speaker

Manage billing processes and ensure seamless account functionality for international clients.

• •Join AnyDesk's Customer Experience department as an Account Services Specialist to manage billing processes and ensure seamless account functionality for international clients.
• •This is a fixed-term position ideal for those starting a career in customer success.
• •Key Responsibilities Handle invoice corrections and manage customer subscriptions for accurate billing.
• •Address billing concerns via email, phone, and live chat in German and English.
• •Utilize Salesforce and NetSuite to manage client accounts and enhance operational efficiency.
• •Requirements Mandatory fluency in both German and English (written and verbal).
• •Strong communication skills and experience with professional telephone and email correspondence.
• •Proficiency in Microsoft Office, particularly Excel; experience with Salesforce or NetSuite is a plus.