About the role
Help new merchants onboard and activate Teya products for success.
- •As a Customer Activation Specialist, your mission will be to help new Teya merchants get value from our products quickly and securely.
- •You will support them from onboarding through initial adoption and continued activation, helping them complete key setup steps, understand the value of our solutions, and develop usage habits that drive long-term engagement and success.
- •Key Responsibilities Support new merchants during onboarding and initial activation, helping them complete important setup steps and successfully start using Teya's products.
- •Track activation progress and contact merchants at key moments to reduce churn and drive product adoption.
- •Use calls, emails, messaging, and other communication channels to guide merchants clearly and professionally.
- •Identify common onboarding or activation blockers and escalate issues to the appropriate team when necessary.
- •Requirements Experience in a customer-facing, operations, support, onboarding, commercial support, or activation role.
- •Good communication skills in Spanish and English, with the ability to explain information simply and clearly.
- •Customer-oriented and a genuine interest in helping merchants succeed.
- •Good organizational skills and attention to detail.