Consulting Director

Drive operational excellence and innovation at scale.

• •To deliver on our ambition, we are looking for a leader who will drive operational excellence and innovation at scale.
• •Key Responsibilities Design and launch Bigblue’s Professional Services program: define the service offering, pricing models, and delivery frameworks for operational consulting.
• •Deliver structured, high-impact advice to merchants: help brands streamline their operations, unlock growth, and make the most of Bigblue’s operational capabilities.
• •Create and track performance metrics: define success KPIs
• •including merchant satisfaction, project ROI, and delivery timelines
• •and build the tools and processes to monitor and improve them.
• •Requirements You have 5+ years of experience in consulting, professional services, or implementation at a high-growth scale-up, logistics player, eCom or SaaS company.
• •You’re customer-obsessed, with a strong sense of ownership and the ability to turn complex needs into actionable plans.
• •You know how to balance execution, people management, and financial performance.